FAQs

What is Felt Backed Fabric?

Our felt backed fabric is made in house using the strongest fusing on the market and merino wool blend felt. Felt backed fabric is predominantly used by hair bow makers as it can be cut and glued and won’t fray. Due to the fusing used it is not suitable for machine sewing.

How Can I Pay for my purchase?

Payments can be made through PayPal or Create Payments using a debit or credit card. This is selected during the checkout process.

How much is postage and how quickly will you dispatch my order?

Our working days are Monday-Friday, excluding Bank Holidays. We do not dispatch at the weekends. We aim to dispatch orders with 1-2 working days. 

UK Postage

We offer 1st and 2nd Class services on deliveries. All orders are sent on a confirmed service (not tracked) which means orders are scanned on delivery for everyone's peace of mind. 

Free Delivery for orders over £40 in the UK, with orders over £50 upgraded to signed for. 

A tracked Next Day Guaranteed by 1pm delivery can be added at the checkout however orders must be placed before 9am for guaranteed dispatch. 

International

Our checkout system calculates post to International countries on an individual country basis. If you are from another country not listed and wish to purchase from us please contact us first for an accurate postage cost.

Do you post internationally?

Our checkout system calculates post to International countries on an individual country basis. If you are from another country not listed and wish to purchase from us please contact us first for an accurate postage cost. Carroway Cottage are not responsible for any customs charges inccured in the buyer's home country. Please also ensure you check the prohibited items in your country. 

Orders sent to Europe are sent International Standard unless a tracked upgrade is chosen. We recommend on large orders you select a tracked service for your own peace of mind.  All orders over £80 are sent on a Tracked Service. We offer free postage to Europe on orders over £150.

International orders out with Europe will be sent Royal Mail international tracked. We offer free postage to these countries on orders over £160.

International delivery can take anything from 4 to 21 days depending on your county's customs department. Sadly if you have chosen a standard postage service we are unable to locate your parcel through the system.

My Parcel Hasn't Arrived?

Sadly from time to time Royal Mail can take longer than their estimated timescale especially after bank holidays and bad weather. Please ensure your address is correct when ordering - we cannot be held responsible for lost parcels due to an incorrect or incomplete address. Royal Mail only considers post to be lost after 15 working days from the due delivery date (20 days for European Parcels and 25 days for the rest of the world). Business working days include Monday-Friday and exclude weekends and Bank holidays. Until this time has passed we cannot consider an item lost and we cannot send a replacement or refund however please get in touch so we are aware you are still waiting!

I'm not sure if its the right colour!

Colour Colours can look different on a computer screen than in person. We do our best to represent the colours as best we can by taking photographs in natural light. We are happy to send up to 5 samples of fabrics or trims at a time free of charge if you require an exact match or contact us if you would like colour matching advice. We are happy to help!

I would like to return my item

Please e-mail us if you wish to return an unused item where we can organise the return, replacement or refund within 7 days of receiving your item. Items should be returned in original packaging and in the condition received. Unless items are faulty we do not refund postage. Cut to order items cannot be returned unless faulty. If faulty please send a photograph of the faulty item to [email protected] and we can organise a replacement to be sent to you.

Tell me about the company

Carroway Cottage Limited

6 Ardendrain, Kiltarlity, Beauly, IV4 7HS

[email protected]

07841718711

Company Number: 11299047

VAT Number: 293550290

All prices displayed are inclusive of VAT.